I had the pleasure of dealing with the best... During our first meeting, I found her "all smiles" slogan rather amusing... But honestly: I don't believe any dental office could better embody this title... Doing business with Hélène was a charm from A to Z: I often used to think that real estate brokers were only there for the paycheck and nothing more... I have never been so happy to be wrong! Hiring Hélène was, I believe, one of the best decisions I've made in my life: she is honest, professional, accessible, humane, brilliant, resourceful, and supported me throughout the process as if I were her only client on her schedule and as if I were an integral part of her family... Honestly: if you have the chance to be represented by this accomplished businesswoman, I can only recommend her services with all my heart: Having Hélène on your team means ensuring total peace of mind... She gave me more than I asked for and I've been nothing but pleasantly surprised, time and again. As a future dad, she allowed me to sleep well and free my mind: trusting her was rewarding and liberating! I find myself lucky to have had the chance to cross her path... It is now out of the question for me to buy or sell another property in Quebec without asking her to represent me beforehand. Thank you Hélène Fraser for your excellent service... I have no idea how this transaction could have gone any better... I simply don't think it's possible. You have made your profession shine through your excellence and you have made my journey to fatherhood so much lighter with your understanding, your welcome, your consistency, and your golden listening. Thank you a thousand times: selling a house was, against all odds, a pleasant and soothing process. Thanks again Hélène! Ah, and a special thank you to my brother Félix and to William: your advice to approach Hélène was fantastic! Thank you, gentlemen!
Thomas Lévesque-Desrosiers
Québec, Ste-Foy
The transaction took place. It's a "win-win" type of transaction. The buyer is happy, and the sellers are happy. It was a privilege to have you as our broker. You guided us so well through the 730 sale project. We went from DuProprio to Hélène Fraser, all with smiles!
Anita et Denis
Québec, Montcalm
We chose Mrs. Fraser based on the spontaneous recommendation of a very satisfied client of the services received. Passionate about her work, with a pleasant and dynamic personality, Mrs. Fraser was able to instill confidence. She accompanied and guided us very professionally at all stages of the sale of our property. She spared neither her time, nor her efforts, and certainly not her availability to give us complete satisfaction. And always with a smile. She was constantly present during the numerous visits to the house and afterwards, she faithfully provided a report for each one of them. We greatly appreciated her collaboration and we recommend her without reservation. This is what a competent broker looks like!
Gilles Potvin
Québec
Hélène Fraser is an outstanding real estate broker, and I just wanted to take this opportunity to express our deep gratitude for her assistance throughout the process of purchasing our residence on Île d’Orléans. Her knowledge of real estate, coupled with her availability and attention to detail, were invaluable during the offer and inspection processes. In a constantly evolving local real estate environment, we found that having Hélène advise us was a huge advantage. We are very grateful to her. Thank you!
Susan Lajoie & Serge Lesage
Saint-Laurent, Île d'Orléans
Selling a property is an extremely stressful process that should not be taken lightly. Mrs. Fraser, through her professionalism and her constant involvement, made this transaction so simple and fast that, as she puts it so well, magic happened. It's not something everyone can do, finding the right buyer for the right property, yet she does it with disconcerting ease. From beginning to end, everything was done with a smile and a joie de vivre that characterizes her so well. Doing business with Mrs. Fraser is like dealing with a friend who immerses herself in your home to find the person or people who will be happy to live there. Thank you, Helene.
Roger Julien et Lynda Marcotte
Deschambault, Grondines
I was very fond of my condo and wanted the buyer to appreciate the little finesses that made this living space so unique. Madame Fraser intuitively understood this and, with insight, was able to highlight the attractive elements of this apartment. In a few weeks, she found the right person and to the satisfaction of all parties, it was sold. From our first contact, I was favorably impressed by her attentive listening, her constant availability, and her unwavering support. Inspiring, she lived up to the trust placed in her. Moreover, Madame Hélène demonstrated a bit of patience in assisting me with technology during the electronic signatures as well as during the videoconference with the notary since the transaction had to be carried out remotely. Madame Fraser loves her work, and her passion is contagious. Generous, dedicated to her clients, a skilled negotiator, and resolutely effective. She has every reason to be proud of her results. All smiles... Such is the easy collaboration with Hélène Fraser.
Nicole Leclerc
Pointe Sainte-Foy
Here's a message that comes from the heart: An exceptional real estate broker; Service always with a smile; Attentive to her clients; The strength of a team; That's Hélène Fraser!
Anita et Denis
Montcalm, Québec
The sale and purchase of a property are significant transactions, needless to say. I was able to appreciate in Madame Fraser her knowledge of the various aspects of the transaction, her respect for others, her availability, the clarity and relevance of her explanations. Her rigor, flexibility, and humor as well. In short, her professionalism. And for that, I am very grateful! I am currently enjoying the joy of having found a living space that pleases and suits me. I wish the same for you!
Diane Martineau
Sainte-Foy, Québec
We were from Montreal, wanting to buy our first house in Quebec, and we were in a time that was not favorable to us as buyers... the beautiful houses were flying off the market in the blink of an eye. Hélène was THE person we needed! Reassuring, full of energy, enthusiastic about sharing our happiness, in short, we couldn't have asked for better for the magic to happen! Together we experienced beautiful roller coasters of emotions... these moments will remain engraved! Thank you for representing us so well in the purchase of our dream house! We recommend Hélène with our eyes closed!!
Vanessa & Étienne
Sainte-Foy, Québec
When the stars aren't aligned, that's when you realize the value of an excellent real estate broker. What follows is just a story. There's more to say, but I wanted to keep the text shorter rather than longer. My partner, Martin, and I lived in Gatineau in a duplex with a parental suite where my mother-in-law lived. As she began to show signs of dementia, we decided to find a suitable house where we could all live comfortably to ensure her safety. We put our house on the market in May 2020, right in the heart of the pandemic. It sold in 4 days, with a possession date in October 2020. Perfect! We thought. We had time to find an adequate and not too expensive house. Our excellent broker and now friend, Michel Noreau, accompanied us to visit the houses we preferred. We quickly realized that the market was crazy. Offers multiplied for each of the houses we had selected. Months went by: May, June, July… we began to despair. Everything became too expensive. We made multiple offers but only to see them go to those who made a better offer. In early August, Martin lost his job. Disaster, we could no longer afford a house in our region. What were we going to do about the mother-in-law? Nursing homes were out of the question at the time due to the soaring COVID cases. Martin, originally from Quebec, said: what if we went to Quebec? Houses are still affordable there. So we called our broker Michel to share our decision. He took care of finding us a broker. A few days later, Hélène Fraser contacted us. We explained what we were looking for. She didn't waste time sending us lots of possibilities. She freed up a weekend just for us. We went to Quebec, and the visits began. It was like 'speed dating' with dozens of houses. We quickly realized we had hit the jackpot with brokers. Finally, we found a house we loved in the perfect neighborhood, but another offer came in at the same time as ours. We were discouraged, but Hélène encouraged us. We discussed it, and she recommended a counteroffer, and to our great happiness, our offer was accepted. It was August 24, 2020. I informed my bank of the purchase offer. The response was delayed. It seemed my file had fallen through the cracks. The bank asked for additional information, and the file was delayed. I copied Hélène in the exchanges. She spoke with the bank officials and managed to push the file forward for us. The house inspection revealed foundation problems, but we weren't worried because the seller indicated he would take care of the repairs. Since we were outside the city, Hélène kept an eye on the work for us and sent us information as it came. She even went to the site to see the progress and talked to the contractor. The repairs were completed, and all other conditions were met. The offer was now accepted. Hélène gifted us a TranquilliT insurance. She briefly explained what it was about. I found her gesture generous, but at the same time, I wondered, 'what could happen that would require this insurance?' These things don't happen to us, so I put the documents in a binder and forgot about it. The bank had sent the information to the notary's office, but we got no response. We called the notary's office, and they informed us that the file wouldn't be ready before the possession date. Hélène had to negotiate the possession date at least twice due to administrative problems with the bank and now the notary. I called Hélène, and I was discouraged. Without hesitation, she said, I'll take care of it. She soon came back to us with the name of a notary from the same firm who was willing to accommodate us despite her busy schedule. She reviewed the documents and informed us that a clause indicated a non-conformity of the building, but she said there must be a mistake since the previous location certificate didn't mention this non-conformity. She checked with the city, which was slow to respond. So, the possession date had to be renegotiated again. In mid-September, we got a pre-occupation contract for the house so we could move our belongings before the possession date of our house in Gatineau by the buyers, which was scheduled for October 23. October came, and we had no news. However, we knew Hélène was following up with the notary. Our moving date was scheduled for October 16. On October 15, the verdict came in; the house was not compliant with city regulations. We couldn't take the risk, so we had to cancel the sale. We had 1 week to realign our lives and the mother-in-law's. We managed to find a temporary place for her. We called the movers to tell them the move was postponed for a few days because we had to find a large enough storage for the equivalent of two dwellings. Plus, we had to go to Quebec to empty the house because we had already brought some items. We found a hotel for a few weeks and a condo on Airbnb for a few months. Martin realized that our second choice of house from the beginning of our search was still available. Hélène hurried to schedule a second visit. We scheduled an inspection at the same time to speed things up. We submitted an offer conditional on the cancellation of the sale of the first house, which was accepted. Meanwhile, to speed things up, Hélène helped the broker of the first house find buyers. By the way, this broker was very humane, open, and transparent. Three great qualities. The broker in question was dealing with COVID. Hélène contacted the other potential buyers who had shown interest. They were very happy to see their offer accepted, which freed us. We were able to buy the other house. We are very happy about it. In the end, the insurance that Hélène gifted us saved us $16,000 in additional costs incurred by the cancellation of the sale. Without Hélène's expertise, I'm not sure we could have managed all the legal procedures and related responsibilities. We would have been losers across the board, I'm convinced. Thanks to her, there were no serious consequences. We only experienced some temporary inconveniences. I've rarely seen someone as dedicated as Hélène. In many circumstances, she could have told us what to do, but she sensed our despair and took the reins for us. It's unprecedented. When the stars don't align, a good broker can help, but an excellent broker brings the stars back into alignment. Hélène is our No. 1.
Lucille Boulay et Martin Bédard
Lévis
